Small Business VoIP defines a class of VoIP solutions that are suitable for smaller companies. Some vendors allow this to mean reduced feature sets, quality, or support.
In our opinion, small business VoIP should include all of the features and capabilities that bigger companies get – small business and big business VoIP systems should be one and the same. The basics are certainly the same – small business VoIP must include the ability to make and receive calls over the internet, handle virtual voicemail for all employees, and add standard features like call forwarding, auto-attendant greetings, music on hold, etc. Beyond that, good small business VoIP solutions will handle conferencing, call recording, ACD queues, direct dialing and transfers between extensions, and all the other capabilities businesses require. And all of these things should be possible with employees located in the office or working from a distance, so small business VoIP solutions should allow the use of VoIP at home or in branch offices, cell phones, and landlines.
Clearly the requirements for small business VoIP systems are different than residential VoIP. Residences usually don’t need to transfer calls or route calls to departments. But the right kind of VoIP for small businesses, with its associated quality and features, can be a good choice for residential use.
Virtual PBX small business VoIP solutions come with all the features and capabilities of our high end VoIP phone system. As the inventor and top VoIP provider of the first hosted PBX system, we’ve been enhancing our service for over 15 years and offer the deepest feature set in the small business VoIP market.